We will send you an email to reset your password.
Our teams, carrier partners and customers' health and safety is our number one priority. In our warehouse, we've increased our safety practices to include social distancing in line with government protocol, clear markings to indicate social distancing and increased signage to explain the hygiene procedures in place along with frequent deep cleaning and sanitisation. Hand sanitiser and disposable gloves have been provided. Our carrier partners have all deployed similar practices and we continue to work with them on a daily basis to ensure these are met. All of our carriers are now providing no-contact delivery only; they aren't entering customers' homes at all during this time.
Online is the best way to order with us. Simply add the products to the cart and check-out, our website is 100% safe and easy to use. You can also call our Customer Service team and place your order over the phone. You can pay by credit or debit card in the UK.
We can deliver to most EU and international destinations. Shipping charges will vary according to location and size of the shipment. To receive a custom shipping quote please get in touch with our Customer Service team via email or live chat.
We like to keep it simple when it comes to delivery. If your order is less than £100 we charge a flat fee of £10 for delivery. Any order over £100 will be delivered to Mainland UK for free. Delivery charges appear at check-out before you submit your credit card details.
Discount codes can be entered on the checkout page just before completing payment and finalising your order.
Most of our furniture is made-to-order. On every product page there is an estimated delivery time-frame which gives you a good indication. Once an order is placed our delivery team will be in touch to give you are more accurate delivery date. Our delivery details page shows a full insight into our delivery process.
Yes, if you would like to send an order to a different address to your billing address, for example a gift purchase, this is completely fine. When you check-out you will be asked for a shipping address and then asked if your billing address is separate.
100% - We make it our priority to keep all our customer's transaction date secure at all times. We use Shopify Payments which are PCI level 1 compliant which means that it adheres to the highest standards of credit card processing compliance.
We offer a 14 day returns policy across our store. Details can be found on the Returns & Refunds section of this website. To start the returns process please contact our Customer Service team via email or live chat.
When you placed an order if you registered an account then you can simply login at the top of this website and you are able to manage your current orders and see your entire order history.
Yes, we use a number of delivery partners that can also assemble your furniture for you. We are working on making this a simple addition to the website when you place an order. In the meantime please contact our Customer Service team, email@example.com and they will be happy to give you a price for this service.
Our delivery team will update you on your order throughout the process. Once dispatched our delivery partners will contact you to arrange a day and delivery time-slot so you know exactly when to expect your furniture. Full information about this service can be found on our delivery details page or on the delivery tab on each product page.
Not a problem. As long as the item has not been dispatched you can cancel at any point. Please contact our Customer Service team via email or live chat to start this process and receive a full refund.
We are an online business and don't have a high-street showroom. We spend a lot of time making our website clear and informative to give you the best understanding of the furniture we have available. If you did want to find out more information please do feel free to get in touch.
On some of our furniture we are able to offer a sample of the wood and colour finishes. Please contact our Customer Service team if this is something you would like.
A few times a year we do have "pop-up showrooms" across the country. These are a fun way to show off our new ranges. If you are interested in attending please sign-up to our newsletter to be the first to know about these events.
Where you have given us consent or if you have previously placed an order with us, we may use your information to contact you. This may be to update you on an order, to tell you about products and services, to inform you of our promotions and special offers or to send you a catalogue. Our marketing communications may be sent via email, SMS or post.
You will always be given the opportunity to opt out of receiving these communications. If you wish to un-subscribe from our newsletter or email communications you should either:
1. Send an email to firstname.lastname@example.org with the word "unsubscribe" in the subject line
2. Click "unsubscribe" at the bottom of the email