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**Due to the COVID-19 situation the way we deliver your furniture has changed until further notice. We will only be delivering to your door and no longer to a room of choice.**
On each product page you will see a delivery estimate date. Our furniture is made-to-order and every Monday we send all the previous week's orders to be manufactured. This will then arrive in our central warehouse ready for dispatch to your home.
We like to keep things simple when it come to our delivery charges:
Orders under £100 we charge a flat fee of £10 for delivery
Orders over £100 your furniture will be delivered for FREE
Please note: Furniture deliveries to N.Ireland, Isle of White, certain addresses in Scotland and other destinations outside of Mainland UK may be subject to higher delivery charges.
We are able to ship to certain destinations in the EU and internationally.
Please email firstname.lastname@example.org for this shipping cost
Once you have placed an order a member of our delivery team will contact you to discuss an estimated week for your delivery.
When your furniture has been manufactured and has arrived at our central warehouse you will receive your order in one of three ways:
Your order will be delivered to your door within 24 hours of dispatch. You will receive a text and email the evening before to let you know it's due for arrival the next day. On the morning of delivery you will receive a second text with a 1 hour delivery slot. You will have the option to re-schedule for a different date, leave it with your neighbour or send it to a local depot for collection.
If your furniture is large and heavy we will utilise one of our specialist 2-man furniture delivery partners. They will be in touch a couple of days before your delivery is due. They will give you a delivery date and time slot for you to confirm (or re-schedule).
They will deliver to a room of choice.
Please note they are only able to deliver to a room above the ground floor if there is enough safe space to do so, or a lift.
Unfortunately they will not be able to deliver above the third floor, unless there is a lift.
We sometimes utilise our own vehicles to make deliveries, especially with local, bulky or large orders. If this is the case our delivery team will initially inform you of this via email. Up to 1 week before delivery our team will contact you again in order to arrange a specific date and time-slot.
On the day of delivery our driver will call you 30 minutes before they arrive to make sure you are home.
They will deliver your furniture to a room of your choice.
Please note they are only able to deliver to a room above the ground floor if there is enough safe space to do so, or a lift. Unfortunately they will not be able to deliver above the third floor, unless there is a lift.
As standard we always dispatch your order as a group, meaning you will receive all your furniture in one delivery. However, if a certain item's lead time is longer or is delayed we will contact you to discuss the option of a split delivery.
You can keep track of your order by logging in to your account or by emailing email@example.com
**Due to the COVID-19 situation we have slightly changed our returns policy. We have extended our returns period to 30 days to give you some extra time before we need to collect. In some cases, there may be a short delay in arranging a collection, until our carriers can ensure it is safe to do so. Please get in touch with our Customer Service team via email or live chat to organise your return**
Once you have placed an order you can change it within 24 hours of purchasing. Please contact our Customer Service team as quick as you can so we can alter the order before the manufacturing of the furniture begins.
In short - yes. As long as the item has not been dispatched. Contact our Customer Service team and we will cancel your order and issue you a full refund.
Cancellations made after we have sent your item(s) will need to be made at the time of delivery - simply just refuse the delivery. If you sign for the furniture you will enter our 14 days returns policy explained below.
You must inspect your order on delivery, because you will be asked to sign a form confirming that it is in good condition. If you are not happy, let our delivery partner know, or note it on the form and contact our Customer Service team.
We check all our furniture to make sure it is the best standard before we send it to you. In the unlikely event we have missed something or sent you the wrong item please let us know within 14 days. It really helps if you are able to send us photos of the damage or any other issues. Our team will assess the issue and we will arrange replacement parts, a complete replacement piece of furniture or an item return with a full refund.
If this is the case we ask you to contact us within 14 days of receiving your order, and we will arrange for a collection. Once it gets back to us, we will check the items and issue a refund.
Important: All items to be returned must be fully disassembled and re-packaged
If you need to return an item because it is faulty, or because something is missing, we wont charge you for the collection. However, if you are returning an item because you have changed your mind, you will need to pay the cost noted below:
Items < £150 Return cost = £30 per item
Items £150 - £450 Return cost = £50 per item
Items +£450 Return cost = £60 per item
(if a selection of items are to be returned together the fee may be reduced at Interie's discretion)
Please note - due to the nature of the product and the fact all our our furniture is made to order we will check all un-wanted returns. Items must be returned in all it's original packaging. If the item is not in pristine, re-sellable condition, we will be left to decide how much of the cost is refunded to you. We are always kind and fair but of course cannot accept any used or damaged furniture back.
Unfortunately any mattress ordered from us that has been un-packaged cannot be returned to us for a refund purely for hygiene reasons.
If however you mattress is faulty, we will of course arrange a collection and replacement for you.
If you need anymore information about our returns policy please don't hesitate to contact our Customer Service team either via email or through our live chat.
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